F.A.Q. (Frequently Asked Questions)

FAQs

Can I order by phone and email?

If you don’t want to buy online – or if you just want to hear our golden tones - you can buy over the phone by calling 01746 710186 from 9am to 6pm, January – October. During November and December we operate extended hours from 8am to 9pm.

Or you can order by emailing info@wdgretail.com.

How do I know my order’s been received?

We’ll confirm your order by email once it’s been received.

I’ve changed my mind! Can I cancel my order?

As long as it hasn’t been despatched, of course you can. If it’s already been despatched then it will be treated as a return, so you will have to bear the cost of returning it to us. 

How can I pay?

We accept all major credit cards, Electron, Solo, Switch and Visa Delta debit cards. We also take cheques and postal orders, although at this time we are unable to accept groats, shekels or cowrie shells.

For a card order we require the credit / debit card number, expiry date, the start date and the last three digits of the security number on the reverse of the card. For Switch cards we will also need the issue number.

Make cheques payable to W.D.G. Retail Ltd and include your full address and phone number. If you pay be cheque, we will despatch the order as soon as the cheque has been cleared by the bank.

If you pay by postal order, please make them payable to W.D.G Retail Ltd and cross them.

When will you despatch my jewellery?

If the goods are in stock and your order is placed before noon, then the goods will be checked by the team and despatched on the same day. Otherwise the goods will be delivered within 3 - 5 working days

Should there be any further delay we’ll let you know by email or phone.

Do you deliver abroad?

The world is our oyster….but unfortunately oysters can cost a little bit more sometimes. Just let us know where you want to send it and we’ll let you know how much it will be. 

Engraved Plaques 

Boxes with engraved plaques can only be supplied with a piece of jewellery. The jewellery must be from the same designer as the name on the box.